Refund policy
Refund Policy
Due to the collectible, sealed, limited, and market-sensitive nature of many products we carry, all sales are final unless an item arrives damaged, incorrect, or materially different from what was ordered.
Revised: 04/14/2026
At RareVoid, many of the items we sell are collectible, limited, sealed, seasonal, or sensitive to market fluctuations. Because of that, all sales are generally final on sealed product, collectibles, supplies, sale items, and apparel.
If there is an issue with your order, we want to hear about it and we will review it fairly. Please contact us through our store contact form and include your order number plus a clear description of the issue.
Order Cancellations
Cancellation requests for in-stock items may be subject to a 5% cancellation/restocking fee.
If a cancellation is approved, the refund will be issued back to the original payment method, minus the applicable fee.
Preorder Cancellations
Preorder cancellations or changes must be requested no later than two business days before the item’s release or ship date.
Approved preorder cancellations may be subject to a 10% cancellation fee.
Orders Already in Transit
Once tracking has been added and the carrier has accepted the shipment, the order is considered in transit.
At that point, cancellation is no longer guaranteed. Any approved refund related to an in-transit order will only be considered after the package is successfully returned to us in the same unopened condition it was sent in. Any applicable cancellation or restocking fee will still apply.
Preorder Items
Payment for preorder items is collected at the time the order is placed.
Preorder release dates and ship timing may change due to manufacturer delays, allocation changes, street-date updates, or other fulfillment factors outside our control.
If an order includes both in-stock and preorder items, the full order may be held until all items are ready to ship. We strongly recommend placing preorder items separately from in-stock items to avoid delays.
Damaged, Incorrect, or Problem Orders
Please inspect your package as soon as it arrives.
If your order arrives damaged, incomplete, or incorrect, contact us promptly with:
- your order number
- clear photos of the item
- clear photos of the packaging
- clear photos of the shipping label
We review these situations case by case and will work to make legitimate issues right.
Packaging Condition
Minor cosmetic wear, light shelf wear, dents, scuffs, or imperfections to outer product packaging may occur during transit or from normal handling and do not automatically qualify as damage, especially when the contents remain sealed and intact.
Minor cosmetic wear to sealed case packaging or external wrap also does not automatically qualify for refund or replacement.
Non-Returnable Items
We do not accept returns or exchanges on:
- sealed products
- collectibles
- trading cards
- apparel
- sale items
- gift cards
- opened items
- used items
Refunds
If we approve a refund, it will be issued to the original payment method. Processing times can vary depending on your bank or card provider.
Chargebacks & Payment Disputes
If you experience an issue with your order, please contact us first so we have a fair chance to help.
Submitting a chargeback or payment dispute without first contacting us does not guarantee a refund. RareVoid reserves the right to contest disputes using order records, checkout records, communication history, tracking updates, delivery confirmation, signature confirmation, photos, and any other relevant fulfillment evidence. Shopify notes merchants are responsible for chargebacks, and issuers decide them, not Shopify.